idr-776
Title: Inquiry/Customer Relationship Management at NTK
Authors: Krueger,Stephanie ; Koch, Ondřej ; Koudelka, Jakub ; Chodounska, Alena
Year: 2014
Language: eng
Keyword(s): informační služby; Národní technická knihovna; řízení vztahů se zákazníky
English keyword(s): CRM; information services; National Library of Technology
Rights: Dílo je chráněno podle autorského zákona č. 121/2000 Sb. This work is protected under the Copyright Act No. 121/2000 Coll.


Record appears in these collections:
Projects and activities > Library Organization
Study Materials > Presentations of training

 

 Record created 2014-10-06, last modified 2018-07-30


Documents are available only to NTK employees.
Fulltext:
Download fulltext
PDF
[Download]