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Institutional Digital Repository NTK

3 records found

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1.	Reimagining academic library user experience: Using mystery shopping to inform service decisionmaking at the Czech National Library of Technology Orlová, Jana; Pavelová, Alena This paper describes how the Czech National Library of Technology (NTK) performed mystery shopping (MS), a technique borrowed from the commercial services sector, as a tool for informing its service decisions and offerings, both virtual and in-person [...] Prezentace: PDF Detailed record
2.	XVIII. zasadnutie Národnej komisie pre služby SR Procházková, Petra; Orlová, Jana Národná komisia pre služby (dále jen NKS) je poradním orgánem ředitele Slovenské národní knihovny. [...] Plný text: PDF Detailed record
3.	Vyhodnocení mystery shoppingového průzkumu Národní technické knihovny 2015 Pavelová, Alena ; Orlová, Jana ; Chodounská, Alena; Jindráková, Edita ; et al V posledních letech knihovny po celém světě využívají metody ověřování kvality služeb formou tzv. [...] Plný text: PDF; PDF; PDF Detailed record

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3	Orlová, Jana

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